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Responsible Gaming






Objectives

1. Casino Riva aims to put in place procedures to prevent the abuse of gambling and the proliferation of compulsive gamblers.

2. Gaming is a form of entertainment enjoyed by millions of people and many gamblers play without experiencing any problems. However, some people can become addicted to this type of entertainment.


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Symptoms

It is important that each player is aware that gambling on-line is just for fun. If a player feels an increasingly strong need to gamble online, we suggest that you answer the questions below (point 5):

3. This behaviour usually progresses from occasional gambling to habitual gambling. The urge to gamble becomes so great that the tension can only be relieved by more gambling. Higher stakes and personal risks become involved, as well as neglect of other interests, family, and work

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Prevention

4. Prevention of the urge to develop addictive behaviour is challenging and may not always be possible. Counselling may benefit people who are prone to compulsive gambling or other addictive behaviour. People with close relatives who are compulsive gamblers might be at higher risk and should be especially careful.

5. Take a look at these questions and see whether they apply to you.

  1. Did you ever lose time from work or school due to gambling?
  2. Has gambling ever made your home life unhappy?
  3. Did gambling affect your reputation?
  4. Have you ever felt remorse after gambling?
  5. Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
  6. Did gambling cause a decrease in your ambition or efficiency?
  7. After losing did you feel you must return as soon as possible and win back your losses?
  8. After a win did you have a strong urge to return and win more?
  9. Did you often gamble until your last dollar was gone?
  10. Did you ever borrow to finance your gambling?
  11. Have you ever sold anything to finance gambling?
  12. Were you reluctant to use "gambling money" for normal expenditures?
  13. Did gambling make you careless of the welfare of yourself or your family?
  14. Did you ever gamble longer than you had planned?
  15. Have you ever gambled to escape worry or trouble?
  16. Have you ever committed, or considered committing, an illegal act to finance gambling?
  17. Did gambling cause you to have difficulty in sleeping?
  18. Do arguments, disappointments or frustrations create within you an urge to gamble?
  19. Did you ever have an urge to celebrate any good fortune by a few hours of gambling?
  20. Have you ever considered self destruction or suicide as a result of your gambling?

6. If your reply to any or some of these questions is in the affirmative, then you are urged to ask for help or contact one of the following:

· Global Gambling Guidance Group - www.gx4.com

· Gordon House Therapy Services - www.gordonhouse.org.uk

· Gambling Therapy - www.gamblingtherapy.org

· GamCare - www.gamcare.org.uk


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Casino Riva Internal Procedures and Regulations

7. Casino Riva endorses a policy of responsible gaming and seeks to address this problem in a number of ways:

  1. employees are trained to recognize problem gamblers and take appropriate actions when they identify compulsive or underage gambling;
  2. a membership can be cancelled and a gambler prevented from using the site, if such gambler asks Casino Riva to do so;
  3. procedures profiling players and identifying a players' age are in place in order to prevent and preclude underage gaming; and
  4. upon request the player's mail address can be removed from Casino Riva email list.
  5. Upon registration of the player's account or upon his first deposit Casino Riva will verify the player's identity, age and place of residence as Casino Riva is not allowed by law to make any paiement in excess of Euro €2,330.00 (Maltese pounds Lm1,000.00) without having first made a complete player's verification check.


8. In accordance with its Responsible Gaming Policy Casino Riva also gives the opportunity to the player to limit the amount that the player may wager. A player may by written notice or electronic notice to Casino Riva -

(a) set a limit on the amount the player may wager within a specified period of time;

(b) set a limit on the losses the player may incur within a specified period of time;

(c) set a limit on the amount of time the player may play in any one session;

(d) exclude the player from playing for a definite or indefinite period of time.

Responsible gaming on Casino Riva
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A player who has set a limit or exclusion under this regulation may change or revoke the limit or exclusion by written notice or electronic notice given to Casino Riva.

A notice increasing or revoking a limit or decreasing the exclusion has effect only after seven days after Casino Riva has received the notice. A notice reducing a limit or increasing the exclusion has effect immediately after it is received by the Casino Riva.

Casino Riva shall not accept a wager from a player contrary to a limit or exclusion set by the player himself.

Casino Riva is also precluded, through its internal policies and controls as well as the legislation of the state of Malta, from giving any form of credit to players or any form of loan.

Casino Riva would like to inform its clients that on the bottom of each page of our website a warning with regards to health and financial issues will be posted with a link to our responsible gaming policy page.

Responsible gaming on Casino Riva
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As part of its reponsible gaming policy, Casino Riva would like also to remind its clients that a timer is posted on the top left of the lobby page and on the bottom left of that page the balance account of the player is constantly updated.

Responsible gaming on Casino Riva
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Moreover Casino Riva has installed on all its games a pop up reminder which will appear on the screen of the player every hour so as to remind the player for how long he has been playing and how much money he has been waging and how many gain he has made over the last 24 hours. This pop up reminder will also require confirmation from the player that he is still willing to play the Casino Riva games.

Responsible gaming on Casino Riva
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Casino Riva would like to inform all its clients that they can quit at any time any of the casino games simply by clicking with the left button of their mouse on the exit button which can be found at the top right of the every single page and/or game and which is represented by the sign "X".

Responsible gaming on Casino Riva
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Gamble aware CLICK HERE FOR INFORMATION ABOUT RESPONSIBLE GAMING
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